We have worked with many third party suppliers who provide telephony / dialler solutions.
Typically any project we undertake to integrate with a dialler comprises of three parts :-
- Passing a file to the dialler containing a list of accounts to dial.
- Automatically popping the account onto the Agents screen as soon as a call is passed to the agent from the dialler.
- At the end of day, read back from the dialler any attempted calls that were made that resulted in no answer, dead line, answer detected etc and then update the activity on the account within Orca
for auditing purposes. We would also mark numbers as no longer dialable if it was a dead line.
If you are looking for a dialler solution that will run along side the Orca platform, please see the list of recommend suppliers below :-