Direct Debits

Throughout the life of an account within Orca, if an agent speaks with a Customer, the customer may agree to create a Payment Plan for regular payments to be taken automatically from their bank account on a monthly or weekly basis.

The customers bank account number and sort code are validated at the point of input.

Once entered, a new direct debit mandate is sent immediately to BACS for them to activate.

The Orca system will then automatically perform on a daily basis :-

• Submission of payments that fall due to BACS for processing.
• Read back the results from BACS.
• Post the payment onto the account if the direct debit was successful, retry once if it was not.
• If payment fails, break the payment plan and return the account back to the Agent for review.