Customer Self Service (CSS)

Once accounts are loaded into the Orca collections system and letters have been sent out to customers, a customer can then come onto the online CSS portal, sign up for an account and then carry out specific actions against their account.

Actions :-

• See outstanding balances
• Update address
• Update contact details
• Update personal information
• Send a message
• Request a callback
• Complete an Income & Expenditure Form
• Make a payment
• Setup a payment arrangement
• Upload documentation
• Use Live chat to chat directly with an agent

Techy stuff !

The CSS web server is hosted in the Microsoft Azure cloud and communicates with Orca by using a secure Hybrid Connector, this requries no open ports on your side !