Direct Debits

Throughout the life of an account within Orca, if an agent speaks with a Customer, the customer may agree to create a Payment Plan for regular payments to be taken automatically from their bank account on a monthly or weekly basis.


The customers bank account number and sort code are validated at the point of input.


Once entered, a new direct debit mandate is sent immediately to BACS for them to activate.


The Orca system will then automatically perform on a daily basis :-

  • Submission of payments that fall due to BACS for processing.
  • Read back the results from BACS.
  • Post the payment onto the account if the direct debit was successful, retry once if it was not.
  • If payment fails, break the payment plan and return the account back to the Agent for review.







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