Customer Self Service (CSS)

Once accounts are loaded into the Orca collections system and letters have been sent out to customers, a customer can then come onto the online CSS portal, sign up for an account and then carry out specific actions against their account.

 

Actions :-

  • See outstanding balances
  • Update address
  • Update contact details
  • Update personal information
  • Send a message
  • Request a callback
  • Complete an Income & Expenditure Form
  • Make a payment
  • Setup a payment arrangement
  • Upload documentation
  • Use Live chat to chat directly with an agent

 

 

Techy stuff !

 

The CSS web server is hosted in the Microsoft Azure cloud and communicates with Orca by using a secure Hybrid Connector, this requries no open ports on your side !

Database Solutions

We are here to help !

Call our tech support line now:

 

01423 700250 01423 700250


Or fill out our contact form.

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Adtec Software Ltd

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Harrogate

HG3 1GY

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